Authorise
Create a return reference and capture the reason, items and expected route.
Returns management
Turn returns into controlled outcomes.
FBS receives and assesses customer returns, records condition and disposition evidence, and applies the merchant’s approved restock, hold, disposal or return-to-merchant rules.
Scan-led operationsTraceable fulfilment events
A decision trail for every return
Defined reason codes and grading rules make returns visible and actionable.
Receive
Match the parcel to the case and record arrival condition.
Inspect
Check quantity, identity, packaging, damage and merchant-defined criteria.
Decide
Restock, quarantine, return to merchant or prepare approved disposal.
Report
Close the case with status, evidence, inventory movement and cost.
Returns intelligence
Use reason and condition data to address recurring product, packaging, listing or delivery issues.
Reason analysis
Trend returns by SKU, channel, reason, customer area and fulfilment period.
Restock control
Only saleable stock returns to available inventory.
Evidence capture
Inspection notes and optional images support merchant decisions.
Cost visibility
Separate transport, processing, repackaging and disposition costs.
Next step
Start client assessment